Refund & Cancellation Policy

This policy explains when Zeqontel ("we", "us") refunds money paid for our services — monthly plans, prepaid wallet recharges and one-time charges — and how cancellations work. All prices are exclusive of GST.

1. Monthly plans (Starter, Growth)

• Plans are charged per user (seat) per month, in advance.
• You can cancel a plan at any time by writing to us. The plan stays active until the end of the current paid month and is not renewed after that.
• We do not refund the unused days of a month that has already started.
• If you reduce the number of seats, the change applies from the next billing month.

2. Prepaid wallet recharges

• Money added to your wallet is used for calls, bulk voice calls (OBD), AI voice minutes, text-to-speech and other usage at your plan's rates.
• Unused wallet balance is not refundable and cannot be transferred to another account. It does not expire while your account is active.
• If we close your account for reasons other than a breach of our Terms of Service, or if we stop providing the service, we refund your unused wallet balance.

3. Usage charges

• Charges for calls, OBD calls and AI voice minutes that have already been made are not refundable.
• If text-to-speech audio cannot be created, the charge is returned to your wallet automatically.
• If you believe you were charged wrongly, tell us within 7 days of the charge. We check the call records and, if there was a billing error on our side, credit the amount back to your wallet.

4. Failed and duplicate payments

If money was debited from your bank, card or UPI account but your wallet or plan was not credited, or if you were charged twice for the same payment, we refund the extra amount in full to the original payment method. You can also ask us to credit it to your wallet instead.

5. One-time charges

Setup fees and charges for activating virtual numbers are not refundable once the service or number has been activated.

6. Misuse of the service

No refund is given if an account is suspended or closed because of misuse — for example spam or unsolicited calls, fraud, or calls that break TRAI or DoT rules.

7. How to ask for a refund or cancellation

Email hello@zeqontel.tech from your registered email address with:

• your company name and registered mobile number,
• the payment ID or transaction reference, date and amount,
• the reason for the refund or cancellation.

We reply within 2 working days.

8. Refund timeline

Approved refunds are processed to the original payment method within 5–7 working days. Your bank may take a few more days to show the amount in your account.

9. Changes to this policy

We may update this policy from time to time. The version published on this page applies to payments made after its "last updated" date.