Privacy Policy
Last updated: draft
Who we are
Zeqontel ("we", "us") provides cloud telephony services — IVR, virtual numbers, outbound call campaigns and AI voice agents — to businesses in India through the website zeqontel.tech and the dashboard at apps.zeqontel.tech.
Information we collect
- Contact details you share with us, such as your name, company, phone number and email, when you fill a form or sign up.
- Account data of our customers and their team members, such as login details and billing records.
- Call data processed on behalf of our customers, such as phone numbers, call times and duration, keys pressed and, for AI voice agents, conversation transcripts.
- Technical data such as IP address and browser type, used to keep our services secure and working.
How we use it
We use this information to provide and support our services, bill for usage, respond to enquiries, keep our platform secure and meet legal requirements. We do not sell personal data.
Call data of our customers' callers
When a business uses Zeqontel, it decides why and how its callers' data is processed. We process that data on the business's instructions to deliver the service.
Service providers
We use trusted providers for hosting, telecom connectivity, payments, speech and AI processing. They receive only the data needed for their part of the service.
Your choices
You can ask us to access, correct or delete your personal data by writing to hello@zeqontel.tech.
Contact
Questions about this policy: hello@zeqontel.tech.