Answer every call like a big brand — without a big team.
Zeqontel Cloud IVR greets callers in their own language, sends them to the right team and keeps working after office hours. Build your menus in the browser and change them any time — no PBX, no hardware, no technician.
- No hardware or PBX
- Prompts in 11 languages
- Change menus yourself
A phone line that routes itself
Every caller hears a clear welcome and reaches the right person in a few seconds.
Multi-level menus
"Press 1 for Sales, 2 for Support" — and sub-menus under each option, as deep as your business needs.
Smart departments
Ring a team all together or one by one, set how long each phone rings, and play a waiting or "sorry we missed you" message.
Office hours & holidays
Set working days and hours once. After hours and on holidays, callers hear a different message automatically.
Voice prompts without a studio
Type the greeting, pick one of 35+ Indian voices in 11 languages — or upload your own recording to the audio library.
Missed-call callback
If nobody in the department picks up, Zeqontel calls the customer back after the delay you choose and connects them to your team.
AI agent as an option
Add "Press 3 to talk to our assistant" and let an AI voice agent answer common questions 24×7.
Every tool to run your business line
Live calls
See who is calling right now and where they are in the menu.
Call records
Answered or missed, duration, key pressed, department and cost — with CSV export.
Blocklist
Stop spam and unwanted callers from reaching your team.
Many numbers, one dashboard
Give each number its own IVR, department or AI agent.
Team logins
Owner, admin, agent and view-only access for your staff.
API & webhooks
Send every finished call to your CRM. Developer docs
Whatever the goal, there's an IVR flow for it
No enquiry left unanswered
- Send sales enquiries straight to the sales team, ringing everyone together
- Missed callers are called back automatically
- Use a separate number per ad to see which campaign brings calls
- Customer calls your ad number
- "Press 1 for new admission"
- All 4 counsellors ring
- Answered in 8 seconds
Right person, first time
- Sub-menus for order status, complaints and billing
- A waiting message while the team's phones ring
- Escalate to a manager's mobile with one keypress
- "Press 2 for support"
- "Press 1 for order status"
- Support desk rings one by one
- Issue sorted on the first call
Your business never sounds closed
- After-hours and holiday messages switch on by themselves
- Offer an AI assistant for common questions at night
- Missed night calls listed in your dashboard for morning follow-up
- Call at 10:40 pm
- After-hours greeting
- "Press 3 for our assistant"
- AI answers the question
Decisions from real numbers
- See answered vs missed calls by department
- Know which menu options callers choose most
- Export call records to Excel any time
- Open Call records
- Filter by date and department
- Download CSV
- Share with your team
Live in three steps
Get your number
We activate a business number for your business.
Build your menu
Add options, departments, hours and greetings in the dashboard — or let our team set it up.
Go live & watch
Take calls right away and follow every call live from your laptop or phone.
IVR flows for the way you work
Education
Admissions, fees and exam-time call floods routed to the right desk.
Real estate
Project-wise numbers and instant routing to site managers.
Clinics
Appointment, reports and emergency options with after-hours messages.
Retail & D2C
Order status, returns and store enquiries without a big support team.
Cloud IVR is included in every plan
Starter ₹1,599 and Growth ₹1,999 per user per month + GST, minimum 2 seats.
Cloud IVR questions
What is a cloud IVR?
An IVR (Interactive Voice Response) is the automatic voice that greets callers and lets them choose an option with their keypad. A cloud IVR runs on the internet, so you don't need any machine or phone system in your office.
Do my staff need special phones?
No. Calls are forwarded to your team's existing mobile phones.
Can I use my own recorded voice?
Yes. Upload your own recordings to the audio library, or type the text and choose from 35+ Indian voices in 11 languages.
Can I change the menu myself?
Yes. Edit options, departments, hours and greetings in the dashboard. Changes apply from the next call.
What happens when nobody answers?
Callers hear your "sorry we missed you" message, and if you switch on missed-call callback, Zeqontel calls them back and connects them to your team.
How much does it cost?
Cloud IVR is part of the Starter (₹1,599) and Growth (₹1,999) plans, per user per month plus GST, with a minimum of 2 seats. See pricing.
Set up your IVR this week
Book a free demo and we'll build a sample menu for your business on the call.